ON PRODUCTS AND SERVICES
Q: How do I search for a book?
A: Key in the book title or author or ISBN or keyword and the press the "SEARCH" button.
Q: Why are the prices displayed on debookroom.com different from the normal retail bookstores prices?
A: Our main aim is to encourage Malaysian to read more therefore all our books are selling at an affordable prices compared to normal retail bookstore in Malaysia.
Q: What should I do if the book i received have misprint or missing pages (only applies to new books)?
A: Our Return Policy allows for a refund. However, the policy requires that the misprint of missing pages book be returned to the following address within 7 working days from the date of receipt of the purchase.
12, 10/10F, Seksyen 10,
46000 Petaling Jaya, Selangor
Q: What if the parcel/package which I received is damaged?
A: Our Return Policy allows for a refund only if the parcel/package is damaged upon delivery. Kindly take a picture as a proof in order for us to claim from Pos Malaysia and send the picture to [email protected] However, we wouldn't be able to refund if books are dented due to mishandling by Pos Malaysia.
Q: I can't find the title that I want at debookroom.com. Can I place a special order?
A: We does not take special order at the moment. However, you can sent us an email to [email protected] for further enquiries on special order.
Q: How do I place an order?
A: To place an order:-
Q: How do I know that my order has been successfully placed?
A: We will send you an email to confirm your order.
Q: How do I check my order status?
A: To do so, just click on "MY ACCOUNT". Your account will be updated once your books are sent out. Alternatively, you can e-mail us at [email protected] Just give us your transaction number and we will check your status for you.
Q: Can I cancel an existing order that have been made?
A: Yes you can but only if the order is still on pending status. Kindly send us an email to [email protected] with the message title "Request to Cancel Order" in order to inform us about the cancellation order. However, please note that orders which have been shipped out cannot be cancelled.
Q: How do I make payment?
A: Currently, we only accept payment through Maybank2u Pay and Online/ATM Transfer through Maybank, CIMB, Public Bank or RHB Bank. Account details will be given during check out.
Q: When will I get the books I ordered?
A: Books will be delivered to you once payment has been cleared. For books which are available on hand, we will delivered it to you within 1 to 3 working days.For books which are located at warehouse, we will delivered it to you within 5 to 7 working days.
Q: How are the books delivered?
A: We are using Pos Malaysia for delivery services, it will delivered to your doorstep.
Q: How long does the delivery usually takes?
A: It depends on the postage method which you choose. Pos Laju will approximately takes about 1 to 3 working days while Pos Daftar and Parcel will takes about 5 to 7 working days to reach.
Q: What should I do if I still didn't get my parcel?
A: Should this occur, kindly email us at [email protected] and we will assist you.
Q: Do you provide COD at the moment?
A: Yes, we do. However, COD is only at Mid Valley Megamall on weekdays from 5pm till 7pm. Kindly email us at [email protected] if you wish to book for COD.
ON MY ACCOUNT
Q: How to change my account personal information and shipping address?
A: Login to your account and click on "Account Maintenance", then proceed to edit your account information and shipping address.
Q: I forgot my password for my account, what should I do to retrieve it?
A: Click on "Lost Password?" and fill in your email that used to register the account, click "Submit" and a verification toke will be sent to you. Once you have received the token, you will be able to choose a new password for your account.