A: Yes, we do. Kindly refer below for the Terms & Conditons.
Terms & Conditions: (applicable for books only)
Return request must be submitted within 7 working days of receiving your parcel provided with a picture of the damaged parcel only due to missing pages, misprint or any faulty by publisher/distributor.(proceed to iii)
We does not accept returns or exchanges due to damage cause by Pos Malaysia ie. dented cover or edges of the book.
Item(s) to be returned must be in its original condition
Buyers will hold full responsibility until the parcel reaches us. We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
Buyers are responsible for the return cost. This does not apply to faulty item.
All items must be sent back and reached us within 3 working days upon approval by our Return/Exchange Team.
All return/exchange requests will be processed within 3 working days upon receipt of returned items.
Terms & Conditions: (applicable for Gifts section)
Return request must be submitted within 3 working days of receiving your parcel provided with a picture of the damaged goods.
Once we received your picture of the damaged goods, we will then proceed to claim from Pos Malaysia. Refunds are subject to the availability of the goods.
All return/exchange requests will be processed by our Return/Exchange Team within 3 working days.